Orders
How do I place an order?
Placing an order is simple. Just browse our collection, select your desired items, and proceed to checkout. You will receive an order confirmation once your purchase is complete.
Can I modify or cancel my order?
We process orders very quickly to ensure fast delivery. Therefore, it is often not possible to modify or cancel an order after it has been placed. Please contact us immediately, and we will do our best to assist, though we cannot guarantee changes can be made.
Is it safe to use my credit card?
Absolutely. We use secure encryption technology to protect all your personal information and ensure your transaction is completely safe.
How do I apply a discount code?
You can enter your discount code in the designated box during the checkout process before you complete your purchase.
Why is my discount code not working?
Please check that the code has been entered correctly and that it is valid for the items in your cart. Some promotional codes may have specific terms and conditions.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also accept payments via PayPal.
Will I receive an order confirmation?
Yes, you will receive an order confirmation via email once your purchase is complete. Please ensure you enter the correct email address.
What should I do if I haven’t received my order confirmation?
If you do not receive your confirmation email, please check your spam or junk folder. If it is not there, contact us for assistance.
Shipping
What are the shipping options and costs?
We offer a variety of shipping options at different rates. Costs are calculated based on your location and the selected shipping method. Details will be provided at checkout.
Do you ship internationally?
Yes, we offer international shipping to many countries around the world. Delivery times and costs will vary depending on the destination.
How long will it take to receive my order?
Delivery times depend on your location and the shipping method chosen. You will receive an estimated delivery date after placing your order.
Can I track my order?
Yes, you will receive a tracking number via email once your order has been dispatched. You can use this number to track your package online.
What should I do if my order hasn’t arrived?
If your order has not arrived within the estimated delivery timeframe, please contact us for further assistance.
Returns & Exchanges
What is your returns policy?
We want you to be completely happy with your purchase. If you are not satisfied, you may return unworn, unwashed items with their original tags and packaging intact within 30 days of receipt for a refund or exchange.
How do I return an item?
To initiate a return, please start the process through the returns portal on our website. You will receive instructions on how to proceed.
How long does it take to process a return?
Once we receive your returned item, please allow up to 10 business days for your refund to be processed. You will receive a confirmation email once it is complete.
What if my item is faulty or incorrect?
We apologize for any inconvenience. Please contact us immediately regarding faulty or incorrect items, and we will gladly assist you with a replacement or refund.
Products
How do I know what size to choose?
Please refer to our detailed size guide, available on each product page, to help you select the perfect fit for your body.
How do I care for my items?
To ensure the longevity of your pieces, please follow the care instructions provided on the label. Generally, we recommend hand washing in cold water and laying flat to dry.
Are your products authentic?
Yes, we guarantee that all our products are 100% authentic and of the highest quality.
My Account
How do I create an account?
You can create an account during checkout or by selecting the option to register on our website.
I forgot my password. What should I do?
Click on the “Forgot Password” link on the login page, and we will send you instructions to reset your password via email.
How do I update my account information?
You can update your personal details, including your password, email address, and shipping preferences, by logging into your account.
Website
The website isn’t working properly. What should I do?
Please try refreshing the page, clearing your browser’s cache, or using a different browser. If the problem persists, let us know so we can fix it.
Is your website secure?
Yes, our website uses industry-standard SSL encryption to protect your personal data and ensure a secure shopping experience.
Privacy
How is my personal information used?
We are committed to protecting your privacy. Your information is used solely to process your orders and enhance your shopping experience. We never share your details with third parties for marketing purposes.
How do I unsubscribe from marketing emails?
You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any marketing email we send you.